Your privacy, clearly stated.

Overview

This Privacy Policy explains how SentientMate ("we", "us", or "our") collects, uses, shares, and protects information when you use our website and mobile app. If you have questions, contact us at hello@sentientmate.com.

Information we collect

• Account and profile information, such as your name, email address, authentication identifier, preferences, and companion customization choices.
• Content you submit, including chats, Rizz Mentor conversations, prompts, notes, feedback, and AI-generated responses.
• Photos, screenshots, uploaded files, generated images, and related file metadata when you use visual features.
• Voice and audio you choose to provide during live voice or speech features, including transcripts and generated audio.
• Subscription and purchase information, such as product, entitlement, store, transaction status, purchase and expiry dates, and restoration events.
• Usage, quota, security, and device information, such as feature interactions, usage counters, app version, device type, IP-based network information, App Check tokens, crash or diagnostic data, and basic identifiers.
• Advertising information for free users, which may include an advertising or app-scoped identifier, consent choices, ad interactions, and rewarded-ad completion events.
• Support communications, including emails or reports you send.

Apple or Google processes your payment when you buy a mobile subscription. We and RevenueCat receive purchase and entitlement records, but not your full payment card details.

How we use information

• Create and secure your account and provide the features you request.
• Generate and personalize AI text, image, and voice experiences.
• Verify subscriptions, restore purchases, grant entitlements, enforce usage limits, and prevent abuse or fraud.
• Show and measure ads for eligible free users, subject to consent and device settings where required.
• Operate, troubleshoot, secure, and improve the reliability of SentientMate.
• Respond to support requests and communicate updates.

Depending on where you live, we process information to perform our contract with you, with your consent, for our legitimate interests in operating and securing the service, or to comply with law.

AI processing and service providers

To provide SentientMate, relevant information may be processed by providers acting on our behalf or under their own applicable terms, including:

• Google Firebase and Google Cloud for authentication, databases, file storage, app security, server functions, and AI features.
• OpenAI for supported live voice and AI interactions.
• RevenueCat for customer identity, purchase validation, entitlement status, subscription lifecycle events, and purchase analytics.
• Apple App Store and Google Play for purchases, billing, subscription management, and refunds.
• Google AdMob for ads shown to eligible free users.

Prompts and any media you attach are sent to the AI provider needed to answer your request. Do not submit sensitive information about yourself or another person unless you have the right and a valid reason to do so. We do not sell your personal information. We may also disclose information when required by law or necessary to protect users, our rights, or the service.

RevenueCat and subscription data

We use your SentientMate account identifier as a RevenueCat App User ID so purchases can be associated with your account across devices and supported platforms. RevenueCat may process product identifiers, store and transaction information, purchase and renewal dates, cancellation or billing status, entitlements, locale, currency, and app or device information. This lets us determine which paid features you can access and support purchase restoration.

Data retention

We retain account content while your account is active and as needed to provide the service. When you delete your account, we remove associated profile, chat, companion, uploaded media, Rizz Mentor, and usage data from our active systems. Limited security logs, backups, support records, or records required for legal, fraud-prevention, accounting, or dispute purposes may remain for a limited period. Apple, Google, RevenueCat, and other providers may retain transaction or service records under their own legal obligations and retention policies.

Delete your account and data

You can delete your account in the app by opening Settings. Under Data & Privacy, select Delete Account, then select Confirm in the "Delete account permanently?" dialog. This permanently removes your SentientMate account, profile, chats, companion data and images, Rizz Coach data, and usage records.

If you cannot access the app, use our account deletion page to submit a deletion request.

Deleting your SentientMate account does not cancel an App Store or Google Play subscription. Cancel the subscription in your store account to stop future renewals before deleting your account.

Cookies and tracking

This website does not currently use advertising cookies. The mobile app may use Google AdMob and app or device identifiers to deliver, limit, secure, and measure ads. Where required, we ask for consent or provide controls before personalized advertising. You can also manage advertising choices in your device settings and through controls presented by the ad provider.

Your choices

• Request access, correction, or deletion of your data.
• Manage or cancel subscriptions through the App Store or Google Play.
• Opt out of non-essential communications.
• Control camera, photo, microphone, speech, and advertising permissions from your device settings.

Rights vary by location and may include access, correction, deletion, portability, restriction, objection, and withdrawal of consent. Contact us to exercise a right. We may need to verify your identity before acting on a request.

Children

SentientMate is not intended for children under 13. If you believe a child has provided personal information, contact us and we will delete it.

International transfers

Your information may be processed in countries where we or our providers operate, including outside your country. Where required, we and our providers use recognized safeguards for international transfers. No online service can guarantee absolute security, but we use reasonable technical and organizational measures designed to protect your information.

Changes to this policy

We may update this policy as SentientMate, our providers, or legal requirements change. We will post the updated version here and revise the date above. We will provide additional notice when required by law.

Related terms

Please review our Terms of Use for additional information about using SentientMate.